For my graduate “Intelligent User Interfaces” course, the professor had us working on a project for life-coaching service that was in the process of designing their service and building their website.
Our group chose to focus our solutions on how to facilitate better communication between life coach and clients, allowing life coaches to proactively intercede when a client is most in need of support–including a boost of willpower.
These are the segments of the design that I worked on.
The client portal was designed with the idea of supporting clients in between life coaching sessions with learning resources recommended by the system (based on what has proven useful for similar clients) and support prompts that can trigger a notification to the life coach if necessary.
The first prompt upon logging in is to simply offer a pictorial way for clients to identify their mood.
Coach portal v1
The first version of the life coaching portal design focused on helping life coaches identify potential clients – clients who expressed concerns about issues within the life coaches’ expertise – by monitoring site activity, and alerting life coaches when their existing clients might be in need of additional support.
Coach portal v2
The second version of the life coaching portal design enhanced the original concept by creating word clouds of sessions with their own clients’ and comparing the prominent topics with word clouds of sitewide coaching sessions.
This would, we hoped, allow life coaches to start to identify larger trends, and anticipate their own clients’ needs.
The idea of the mobile app was one that I’d had and sketched and realized during the class that it might be a good fit for the life coaching service.
The concept is to help give users a just-in-time boost of willpower, by letting them input places/categories that are “danger zones”, like fast food, ice cream, bakeries. When users approach those locations, the app would detect proximity, and suggest a) a healthy alternative or b) a healthier option at that location.
It also allows the user to dismiss the warning, and ask that the app “leave me alone”. If the user dismisses the alerts enough times–thresholds TBD–the app will inform the life coach, who can contact the user to work through whatever is causing the ongoing lapse in willpower.
Tools & methods:
- Low-fidelity sketches
- PowerPoint wireframes
- Product ideation/innovation