Mobile 20 Questions Game

case study Mobile 20 Questions Game Project overview As part of my graduate “Prototyping and Interaction Design” course, we were tasked to “create a prototype” of a website or application. We were told to use either Excel or PowerPoint to do so because they produce...

Lumber Stores Website

case study Lumber Stores Website Project overview A New England family-owned lumber company approached us to give them a site that was “better” than their old one. They knew that the old site was outdated, and could be hurting their image with potential customers, but...

Hubway Research and Redesign

case study Hubway Research and Redesign Project overview During a 5-day graduate “User Experience Boot Camp” we were given the case of evaluating and recommending improvements to the Hubway bike-sharing program that had recently launched in Boston. Each day of the...

Healthcare Experience Mapping

case study Healthcare Experience Mapping Project overview Because of my ongoing fascination with service design, I took advantage of a journey mapping professional development workshop at the 2013 Healthcare Experience Design conference in Boston, MA. We were divided...

Car Sharing Service

case study Car Sharing Service Project overview During the 2012 edition of Adaptive Path’s 4-day UX Intensive we used a single case—designing a car-sharing service—as we proceeded through each day’s topics: Design Strategy Design Research Service Design Interaction...