Hubway Research and Redesign

case study Hubway Research and Redesign Project overview During a 5-day graduate “User Experience Boot Camp” we were given the case of evaluating and recommending improvements to the Hubway bike-sharing program that had recently launched in Boston. Each day of the...

Healthcare Experience Mapping

case study Healthcare Experience Mapping Project overview Because of my ongoing fascination with service design, I took advantage of a journey mapping professional development workshop at the 2013 Healthcare Experience Design conference in Boston, MA. We were divided...

Car Sharing Service

case study Car Sharing Service Project overview During the 2012 edition of Adaptive Path’s 4-day UX Intensive we used a single case—designing a car-sharing service—as we proceeded through each day’s topics: Design Strategy Design Research Service Design Interaction...

Graduate Studies Website

case study Graduate Studies Website Project overview The graduate school for a business college was looking to redesign their website to support a growing recruiting effort and came to us to help. The challenge: the graduate school of the business college was one...

Author Discovery Search

case study Author Discovery Search Project overview A startup looking to innovate how publishers discover new authors came to my team to help enhance the next iteration of their website. They wanted to add a robust search for authors and manuscripts, plus a way for...