Patient Story Display and Search

case study Patient Story Display and Search Project overview One of our medical device clients had been through several iterations of presenting stories on the website from patients who had received the device. The company had gathered enough stories that they wanted...

Healthcare Experience Mapping

case study Healthcare Experience Mapping Project overview Because of my ongoing fascination with service design, I took advantage of a journey mapping professional development workshop at the 2013 Healthcare Experience Design conference in Boston, MA. We were divided...