CASE STUDIES
Projects
Here are just a few of the more interesting and challenging projects I’ve worked on in a professional, academic, or personal setting throughout my UX design career.
case studyProject overview
One of my many "blue sky" projects explored the possibilities of giving control of workforce data back to employees in the form of what I called "connectors".
Not as complex or technical as developer-focused ...
case studyProject overview
One of our flagship strategic products needed a facelift for the newest release of our enterprise software. We knew we had an opportunity to fundamentally reimagine the auditing tools our enterprise customers
case studyProject overview
A thriving community college came to us looking for a redesign that would help them achieve specific KPIs. After years of organic growth and politically-driven decisions about content, they wanted to leverage
case studyProject overview
A highly respected, but smaller, workplace/leadership consulting firm, working mainly with innovation-oriented companies, was looking to replace their "standard" website with one that better reflected their ...
case studyProject overview
A design firm specializing in retail environmental design decided to “dip their toes” in the e-commerce water.
They differentiate themselves as a design service by having a manufacturing partner for display ...
case studyProject overview
A supplier of pool liners and covers had a functional but outdated extranet for their pool dealers to download resources, review account preferences, request quotes, order covers and liners, and check the ...
case studyProject overview
For my graduate “Intelligent User Interfaces” course, the professor had us working on a project for life-coaching service that was in the process of designing their service and building their website.
Our ...
case studyProject overview
One of our medical device clients had been through several iterations of presenting stories on the website from patients who had received the device.
The company had gathered enough stories that they wanted ...
case studyProject overview
During my graduate “Testing and Assessment Programs” course, we were given the opportunity to work with a big-name corporation on a real-world project.
My group’s client was in the process of developing a ...
case studyProject overview
In a Sarah Bloomer workshop titled Sketching the User Interface, we practiced methods for rapidly communicating ideas via sketching.
The result was communicating a concrete idea within an hour or two, ...
case studyProject overview
As part of my graduate “Prototyping and Interaction Design” course, we were tasked to “create a prototype” of a website or application. We were told to use either Excel or PowerPoint to do so because they ...
case studyProject overview
A New England family-owned lumber company approached us to give them a site that was “better” than their old one. They knew that the old site was outdated, and could be hurting their image with potential ...
case studyProject overview
During a 5-day graduate “User Experience Boot Camp” we were given the case of evaluating and recommending improvements to the Hubway bike-sharing program that had recently launched in Boston. Each day of the ...
case studyProject overview
Because of my ongoing fascination with service design, I took advantage of a journey mapping professional development workshop at the 2013 Healthcare Experience Design conference in Boston, MA.
We were ...
case studyProject overview
During the 2012 edition of Adaptive Path’s 4-day UX Intensive we used a single case—designing a car-sharing service—as we proceeded through each day’s topics:
Design Strategy
Design Research
Service ...
case studyProject overview
The graduate school for a business college was looking to redesign their website to support a growing recruiting effort and came to us to help.
The challenge: the graduate school of the business college was ...
case studyProject overview
A startup looking to innovate how publishers discover new authors came to my team to help enhance the next iteration of their website.
They wanted to add a robust search for authors and manuscripts, plus a
case studyProject overview
As a regular commuter, I’m particularly sensitive to issues of driving behavior, particularly distracted driving. When tasked by a professor in my graduate “Prototyping and Interaction Design” course to ...
case studyProject overview
The user experience improvement journey is an ongoing one for a chocolate retailer customer of ours. Saddled with a clunky legacy website that is tightly integrated with their back-office systems, and limited
case studyProject overview
Puttr-a-round is an on-again-off-again pet project. It has evolved from a love for the under-appreciated pastime of mini golf to an in-progress portal for like-minded lovers of the game. There are a handful ...